What do I do? If your information is in a digital format files , you can upload any additional files the writer may need. Please log in to your account, click on the order id, and use the upload tool. If your information is on paper, you can fax it to the following numbers: The faxes are processed very quickly and the information will become available to the writer within an hour.
How do I know if someone is working on my order? Please login to your account and click on the relevant order id. If it says PAID that means a writer has yet to pick it up. You may cancel your order without incurring any charges only prior to the point the order is assigned to a writer. You cannot cancel any order which is currently being worked on by our writers.
I need to talk to someone over the phone, where is the number? At this time, we provide support via our ticketing system and online chat only. In the future, we hope to expand our support system to accommodate those clients who prefer phone support. In rare cases if the writer needs more time, support will contact you in advance and advise you of the situation. You will always be kept posted in case of any emergencies where extra time needs to be allocated.
I have received a message that the order was dropped by your writer. Does that mean the order will not be completed? Our company employs many writers and if one writer drops the order for some reason, our support team will spot the problem instantly and will do everything to allocate the order to a new writer. I have logged in to my personal account and the order is listed as unpaid. What does that mean? Generally, that means that our system was not able to validate your billing information and the ordering process was not finalized.
If you believe there is a mistake and you have a billing confirmation and transaction ID from Paypal, please do not resubmit your order. Instead, contact our support team via live chat or support ticket.
If you did not submit your credit card information to our payment gateway and would like to finalize the unpaid order, please click the button located next to the order in your personal account.
You will have your order form pre-filled with the order details and will only need to proceed to checkout. Please log in to your personal account using your e-mail and password. Select the order number and enter the details of your response into the appropriate text area on the page.
Click the submit button. My writer has asked for a deadline extension. If I authorize an extension, will the price be adjusted? If you extend the deadline, we will readjust the price in accordance with our price schedule and issue a partial refund. If you are unhappy with your order kindly place a revision request. Currently, we employ over trusted freelance writers who can accommodate any project any time of day or night.
Our writers are all University graduates and their expertise spans all academic and professional fields. They are professionals that can work under pressure and time constraints. We continously oversee our team's performance and react swiftly to any customer alarm. Our management is strict about having every writer maintain excellent client satisfaction rate.
Thus our clients have helped us build the team we are so proud to have at the moment. We have over English speaking certified writers who are all Uni graduates. Our writers do the research from scratch and never plagiarize.
The writer will revise your project until it fully meets your requested specifications. You can request or block specific writers and can even request a rewrite by a new writer free of charge, in case the work is inadequate.
You can have full control over who does your essay Our clients love us because we provide the flexibility that is so much desired. You can request a specific writer to do your project or disallow certain writers to take your order. On-time delivery The project will be delivered by your deadline. Should we have difficulty meeting your specified deadline, we will contact you prior to the deadline to request an extension, or discuss a discount or other form of compensation suitable to both parties to reach an agreement partial refund, discount, etc.
Confidentiality We respect our clients' privacy and can guarantee that your using our service will remain private between you and us. Our company is incorporated in Hong Kong to protect our clients' anonymity.
The US, UK based essay firms are disadvantaged as they can be forced by Universities in their countries to reveal client information. Thus, if that's applicable to you, steer clear of the sites that openly advertise their American or British headquarters. Content originality Every paper is written from scratch and all borrowed information will be properly cited.
Customer satisfaction If you are unhappy with the first draft, we will have the work revised, corrected or rewritten until all initial instructions are adequately followed. You can also request a new writer, if there is a valid concern. Moneyback guarantee If the completed work does not adequately meet your initial instructions after 5 rounds of revision, you should contact our support center with a detailed complaint summarizing all the problems and shall be entitled to a refund.
First, you submit the order form click here and credit card information for authorization. Your order is processed instantly and you will have access to the Client Lounge area straight away.
You should log in to send messages, upload files or fax additional sources. Our experienced managers will assign the most competent and qualified writer to work on your project note that you can specify a particular writer in the order form. The writer does the research, studies any supplied sources or locates other pertinent information. If your project requires graphs, tables, slides, spreadsheets or images, other applications may be used Microsoft Excel.
PPT , Adobe Acrobat. PDF or imaging software. We scan all drafts for plagiarism electronically. Please note that we use a proprietory system and do not submit the content to any third party. Once the writer uploads the finished paper, the file will be e-mailed to you immediately.
You can also download all files through the Client Lounge area at all times. In case the writer failed to follow your instructions in their entirety, you should request a revision log in to your account to do that. All revisions are free of charge. In special cases, you can even request a new writer, but be sure to report any problems to the management first support center.
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