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Fundamentals of Customer Service

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1 LaGuardia Community College Department of Human Resources. CUSTOMER SERVICE COMMUNICATION SKILLS INTERPERSONAL SKILLS E-MAIL & TELEPHONE TECHNIQUES.

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Develop and maintain customer service standards Plan good customer service. 3 Who are Customers? Definition of a customer Internal/external customers Presentation and Manner Does your Organisation have a policy on presentation? • Uniforms, badges, etc • Personal hygiene.

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ReadySetPresent (Customer Service PowerPoint Presentation Content): + PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Before We Begin Customer Service Customer Service –– more art than sciencemore art than science Achieving the right state of mind PassioncanPassion cant’tbetaught be taught Create good feelings about working with you Every customer interaction is an opportunity Opinions formed quickly, are lasting (12/1 rule) Hard to achieve big changes in customer .

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